Refund policy
Returns
Since most items are made to order, no returns are available. However, if you have any unsatisfactory circumstances, I am happy to fix them.
Damages and issues (please read)
Original Art Works
Your package is fully insured. Every original shipped is covered with full insurance protection for your peace of mind. It will be shipped signature required to be sure it is handed to a person with proper care.
However, in the rare event that your package arrives damaged:
- Sign with "the package is damaged" and take photos: if you just take photos after the package is delivered to you, the company may claim the issue is the recipient's fault. To avoid this, when you sign upon reception, write "the package is damaged" along your signature.
- Contact me within 48 hours of delivery at Heidi@hwstroupart.com
- Keep all packaging materials until the claim is resolved.
- I'll work with you directly to file an insurance claim and ensure you receive a replacement or full refund.
Prints
If the prints got damaged in the mail, I will work with the vendor to send you new prints without any extra cost. The recipient must send proof of damage to start the process.
You can always contact me if you have any questions at Heidi@hwstroupart.com